Icsme Moving specializes in intrastate and interstate relocations within the USA, including packing, loading, transportation, unloading, and optional storage solutions. Our services are tailored to residential, commercial, and specialty moves, with all operations conducted in compliance with federal and state regulations, including those from the Federal Motor Carrier Safety Administration (FMCSA).

1. Service Agreement: All services begin with a written estimate or quote provided after an assessment of your needs. This becomes binding upon acceptance and payment of any required deposit.
2. Customizations: Additional services like packing materials, insurance, or expedited delivery may be added at extra cost, as detailed in your personalized contract.
3. Exclusions: We do not transport hazardous materials, perishable items, or valuables such as cash, jewelry, or important documents unless specified in advance with appropriate safeguards.

To ensure a seamless process, clients must adhere to the following:

1. Accurate Information: Provide complete and truthful details about items to be moved, access constraints, and any special requirements during the quoting phase.
2. Preparation: Prepare items for transport by disconnecting appliances, securing loose parts, and notifying us of fragile or high-value goods.
3. Access and Permits: Grant full access to pickup and delivery locations, including obtaining necessary parking permits or elevator reservations.
4. Payment Terms: A deposit may be required upon booking, with the balance due upon delivery or as specified. Late payments incur fees as outlined in the contract.

Pricing is based on factors like distance, volume, weight, and additional services. All quotes are estimates unless stated as fixed rates.

1. Billing: Invoices are issued post-service, payable via credit card, check, or wire transfer. We reserve the right to adjust for unforeseen circumstances like fuel surcharges or route changes due to weather.
2. Cancellations: Cancellations within 48 hours of the scheduled move may forfeit the deposit. Refunds for earlier cancellations are processed minus administrative fees.
3. Disputes: Any billing discrepancies must be reported within 7 days of invoice receipt for review.

Icsme Moving takes utmost care with your belongings, but moving involves inherent risks.

1. Basic Coverage: We provide limited liability coverage at $0.60 per pound per article, as per industry standards.
2. Enhanced Options: Clients may purchase full-value protection or third-party insurance for greater coverage. We recommend declaring high-value items separately.
3. Limitations: We are not liable for damage due to improper packing by the client, inherent vice (e.g., fragile items breaking under normal handling), or acts of God.
4. Claims Process: Damage claims must be filed in writing within 9 months of delivery, with supporting evidence. Resolutions are handled promptly per FMCSA guidelines.

In the event of disputes:

1. Mediation: We encourage amicable resolution through direct communication or mediation.
2. Arbitration: Unresolved issues will be settled via binding arbitration in the state of our headquarters, waiving rights to class actions.
3. Governing Law: These terms are governed by the laws of the United States and the state where services originate.

These terms may be updated periodically, with changes posted on our website. Continued use of services constitutes acceptance. For questions, contact our customer service team.